Operational Intelligence · Illustrative Workflow

OT/IT Asset Intelligence

Conflicting asset feeds obscure identity, IT/OT classification and service dependencies—making risk prioritization and CMDB changes harder to trust.

For CIOs, CISOs and IT/OT leaders. Illustrative Workflow — scope and availability require validation. Not a commercially available Pack, live integration or customer deployment.

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Agent Assist

Normalize identities, hardware attributes and observation timestamps across feeds
Identify duplicates and separately assess match, classification and dependency confidence
Explain risk bands using exposure, process criticality and source conflicts

Agent Execution

Create a reconciliation proposal and uncertain-match review queue
Route IT/OT ownership approval and attach source evidence to an authorized task
Submit approved CMDB enrichment and verify attributes/dependencies by authoritative readback

Human Control

OT/IT owners approve consequential classification and relationship changes. Read-only analysis is separate from operational equipment control; confidence alone never grants permission.

Exceptions and Failure

Conflicting identities or uncertain dependencies require review. Rejection stops the update; failed readback prevents closure. Public illustrations never scan or control OT equipment.

Systems and Prerequisites

ServiceNow · Rapid7 · Dragos. Identify the exact product/version, validate interfaces and authorized data access, define separate read/write permissions, approval owners, rate limits and verification evidence before implementation.

Review Integration Scope

Example Input: Authorized ServiceNow CMDB/task records, Rapid7 asset observations and Dragos OT observations, with product/version and interface validation required.
Example Output: A reconciled asset proposal, separate evidence-confidence assessments, contextual risk rationale and verified approved CMDB changes—not proof of operational equipment remediation.

Outcome Measurement

Agree the Baseline Before Acting.

Define each KPI, source, comparison scope and observation period. Simulated completion and modeled time reductions are not verified customer outcomes.

Duplicate records resolved
Confirmed IT/OT classification accuracy
Confirmed dependency accuracy
Approved updates verified

Review Value Measurement Try the Related Simulated Case

Fictional Investigation

Inspect the Sources, Decision and Authorized Path.

Fixed sample inputs and illustrative scores—not hidden reasoning, live data, verified deployment documentation or customer evidence.

Agent Findings

Investigation has not run. Review the fixed evidence before generating the sample decision summary.

Harbor Process Systems (fictional) · Trigger: CI-2209 classification differs across passive asset observations · Sample day 1, 10:05 (fictional). All records and timestamps are fictional.

Evidence Sources and Reconciliation

ServiceNow · CI-2209

Collected / compared: SN-8841, Northfield Controls, class Server; dependency absent
Freshness: Sample day 1 snapshot, within 30 minutes of trigger
Reliability: Authoritative CMDB snapshot; classification disputed
Missing or conflicting: SVC-82 not confirmed
Read permission: Read authorized referenced records only; writes require separate approval

Rapid7 · OBS-771

Collected / compared: Matching serial/manufacturer; changed IP and hostname edge-09
Freshness: Sample day 1 snapshot, within 30 minutes of trigger
Reliability: Asset observation, not authoritative classification
Missing or conflicting: Address may be transient
Read permission: Read authorized referenced records only; writes require separate approval

Dragos · OBS-552

Collected / compared: Matching hardware; industrial-gateway characteristics; SVC-82 candidate
Freshness: Sample day 1 snapshot, within 30 minutes of trigger
Reliability: Existing passive observation only
Missing or conflicting: OT owner must confirm dependency
Read permission: Read authorized referenced records only; writes require separate approval

Evidence Confidence

Illustrative fixed-input assessment: arithmetic mean of listed evidence-quality factors (0–100). Not statistically calibrated, business impact or authorization.

Asset Identity Match · 90/100 illustrative

Fixed sample evidence agreement: 90/100 fixed sample input — Serial/manufacturer agree; changed IP is not identity alone

IT/OT Classification · 50/100 illustrative

Fixed sample evidence agreement: 50/100 fixed sample input — CMDB Server conflicts with industrial characteristics

Dependency Relationship · 50/100 illustrative

Fixed sample evidence agreement: 50/100 fixed sample input — SVC-82 observed but owner validation required

Operational Risk Score

High · 2.75/3 illustrative risk band

Weighted mean of impact factors rated 1–3: Low < 1.5, Moderate 1.5–<2.5, High ≥ 2.5. Independent of evidence confidence; no score grants permission.

Process criticality: 3/3 × weight 2 — Production-critical industrial service
Exposure context: 2/3 × weight 1 — Vulnerability observations need interpretation
Incorrect-update consequence: 3/3 × weight 1 — Misclassification can distort service prioritization

Next Best Actions

Ranked recommendations appear after investigation.

Approval Status

Detected · OT Asset Owner and CMDB Steward. Scope: ServiceNow CI-2209 approved classification/dependency fields only; no active scanning, isolation, PLC or equipment-control actions. Authorization comes from the configured authority, never from confidence or risk scores.

Execution Activity

Stable case/operation keys and original approval scope govern retries; completed operations are not replayed. Requests below are fictional, not real API specifications.

1. Write · Review workflow
Request: Create evidence-linked reconciliation review task; operation key AST-2209
Not executed. No result exists yet.
2. Write · ServiceNow
Request: Submit owner-approved CMDB class and dependency fields; operation key AST-2209
Not executed. No result exists yet.
3. Read · ServiceNow
Request: Read back authoritative attributes and relationships; operation key AST-2209
Not executed. No result exists yet.

Verified Outcome

Not verified. An API response or completed operation is insufficient.

Hardware identity confirmed across sources · pending
Approved classification and dependency read back · pending
CMDB-only authorization and safety boundary verified · pending

KPI to measure separately: Unresolved sample asset discrepancies. No equipment remediation or savings outcome established.

See the AI Agent Investigation

Practical Rollout

Start With One Workflow. Prove the Value. Expand Deliberately.

Scope and readiness are agreed for your environment—not promised against an unsupported deployment timeline.

01Select
Customer Provides
One recurring challenge, its owner and representative examples.
Fynite Helps Configure
A bounded assist/execution workflow and the decisions it should support.
Completion Gate
Owner, problem and success criteria agreed.
02Connect
Customer Provides
System inventory, interface owners, data-access and authentication prerequisites.
Fynite Helps Configure
Validated sources, permissions and separately scoped read/write actions.
Completion Gate
Required interfaces and access approved and tested.
03Configure
Customer Provides
Business rules, allowed actions, approval thresholds and verification criteria.
Fynite Helps Configure
Assistive behavior, deterministic steps, human checkpoints and escalation routes.
Completion Gate
Workflow boundaries and accountable reviewers signed off.
04Validate
Customer Provides
Representative normal cases, exceptions and failure/review examples.
Fynite Helps Configure
Tests for evidence quality, policy, rejected actions, retries and outcome checks.
Completion Gate
Acceptance criteria met; unresolved gaps have owners.
05Deploy and Measure
Customer Provides
Production-readiness review, baseline metrics and observation period.
Fynite Helps Configure
Agreed deployment approach, monitoring and comparable outcome measurement.
Completion Gate
Readiness approved; measured results reviewed against the original baseline.

Discuss Your Workflow

Scope and availability require review. This example does not establish supported connectors, autonomous actions, timelines or guaranteed outcomes.

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