Verify a sample employee identity and route an approved account recovery request.
IT Operations Manager workspace
L1/L2 Help Desk
ITSM-1-4 · L1 IT service desk automation
VPN access troubleshooting
VPN access troubleshooting: Repeated VPN disconnections on sample endpoint LT-014.
Not Started
This sample persona can approve the defined action. Explicit approval by IT Operations Manager or Service Desk Manager is required for LT-014 VPN profile only; no gateway-wide changes.
Service context
Remote employee cannot maintain access to internal services.
Evidence-backed recommendation
Start investigation to inspect the sample evidence and supported hypothesis.
Sample confidence
—
Configured risk
45 / 100
VPN-04: Disconnects repeat after client profile update. END-14: LT-014 DNS resolver differs from approved profile. GW-01: Gateway availability 99.9% in sample window; other clients remain connected. Deterministic sample assessment, not a calibrated model probability.
- LT-014 VPN profile only; no gateway-wide changes
- Configured medium risk scenario
Proposed action
Restore the approved endpoint VPN resolver profile.
LT-014 VPN profile only; no gateway-wide changes
Each action updates deterministic demo state only.
Guided demonstrations
Related ITSM use cases
Verify a sample employee identity and route an approved account recovery request.
Verify a sample employee identity and route an approved account recovery request.