Interactive Demo — Synthetic Data. No Production Systems Connected.
Fynite ServiceOps
Book Demo

IT Operations Manager workspace

L2 Investigation

INC-1102 · L2 technical support automation

VPN connection troubleshooting

Repeated VPN disconnections on sample endpoint LT-014.

Not Started

This sample persona can approve the defined action. Explicit approval by IT Operations Manager or Service Desk Manager is required for LT-014 VPN profile only; no gateway-wide changes.

Service context

Remote employee cannot maintain access to internal services.

Evidence-backed recommendation

Start investigation to inspect the sample evidence and supported hypothesis.

Sample confidence

—

Configured risk

45 / 100

VPN-04: Disconnects repeat after client profile update. END-14: LT-014 DNS resolver differs from approved profile. GW-01: Gateway availability 99.9% in sample window; other clients remain connected. Deterministic sample assessment, not a calibrated model probability.

  • LT-014 VPN profile only; no gateway-wide changes
  • Configured medium risk scenario

Proposed action

Restore the approved endpoint VPN resolver profile.

LT-014 VPN profile only; no gateway-wide changes

Each action updates deterministic demo state only.